I paid, but my transaction is not going through. What should I do?

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Alright, so you tried to purchase an item on TURGAME.COM, you paid for it, but somehow the transaction is still not completed and/or your order has the status “waiting for payment”?

That’s a bummer indeed, but let’s have a look at it and see what can be done to fix that!

I tried to pay, but my transaction/payment is pending

Depending on your payment method, the time needed to complete it can be different – for some methods, we will receive your payment in a few seconds, for others, we might need to wait a few minutes for the payment to be completed (with the help of your payment operator).

Because of that, we recommend that you never close the checkout window in your browser or go back from a payment that is already being processed in Payment Partners checkout. Closing your browser window while your payment is still pending can cause issues with it and with your order – we don’t want that to happen.

  • If you find that your payment has been pending for more than 15 minutes on the TURGAME orders page, create a support ticket.
  • If you have accidentally closed your payment window in your browser, and you can see that money was taken from you without a completed order – please create support ticket.

I tried to pay, but you need to verify my transaction

Once you’ve selected your payment method and tried to pay, our system may still need to verify your payment and approve it. Sometimes this isn’t instant, as we need additional security checks to approve your payment and make sure that it is fully secure.

With that in mind, from time to time you might be asked to verify your payment via your phone number using a code. Rest assured that we do that only to maintain the highest possible security while paying via Payment partners.

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